Auto Collision Works Testimonies

These are comments we received from our customer feedback cards.
We ask our customers the following five questions with a simple yes or no answer, ask them to rate our shop, and have a space for comments. Any questions answered with a “No” get a phone call as a follow up.

Were you treated courteously by our personnel?
Were your questions about your vehicle's repair answered?
Were your vehicle's repairs completed in a timely manner?
Were you satisfied with the repairs?
Would you recommend our facility to your family and friends?
Please rate your experience at our shop with a “5” being the best and “1” being the least.

Following are the comments, you will notice that we have also displayed the few not so good ones, as well as our response and follow up. We make every effort to keep our customers satisfied but also understand that given the amount of customers and suppliers we deal with, that sometimes no matter what we do, we will not be able to satisfy every single customer due to some things being out of our control.

“Great…a very painless experience.”
D. Marciniak 02/06

“Problem was undiagnosed when vehicle was delivered, so it was hard to estimate cost. Repair turned out to be more costly than I had hoped, but my truck runs great.”
R. Gordon 02/06

“I was very pleased and impressed with the personnel and repairs.”
P. Hall 02/06

“Kenny, Mark, David “Thanks for everything”
D.White 02/06

“I appreciated the loaner car and have told my friends about your excellent service.”
J. Cooper 02/06

“As always you responded to our call for “help” immediately and in your usual courteous and efficient manner. Thanks a million.”
J. Thompson 02/06

“Thank you for you honesty in quoting my brake job.”
S. Rodgers 02/06

“Thank you for your outstanding service.”
F. Healy 02/06

“Always the finest work. Better than factory paint, you get what you pay for. Thank you for your honesty and hard work.”
M. Reichenau 02/06

“Wonderful Team”
M. Woodard 1/06

“I am very happy with the work that was done and the way I was updated on progress.”
K Anderson 01/06

“Your staff was very professional and knowledgeable. Thanks for the great service, I will be back.”
R. Mitchell 01/06

“Glad you are in the Schertz / Cibolo area!”
J. Harris 01/06

“Great Job! Thanks!!”
J. Carnathan 01/06

“Unfortunately that was the last time that truck will break down for me. You all did an awesome job, and if I have any problems with my 05 Silverado I'll be calling.”
J. Lorentz 01/06

“My mechanic was not able to get to my car in a timely manner, so you were recommended to me. I was greatly satisfied, Thanks!”
M. Richardson 01/06

“Thank you for your wonderful work, I plan to bring my car back to fix my quarter panel!”
M. Alexander 01/06

“Great Job, Thank you.”
T. Harrelson 12/05

“Thank you for the great work”
A. Burnett 12/05

“Very fast, courteous service, repairs were excellent”
M. Skulteti 12/05

“Great Job!”
L. Truitt 12/05

“Very Helpful and professional!”
E. Rivette 12/05

“I appreciated the professional service I received by all the staff. Everyone was friendly, courteous and willing to help. I also appreciated the professional look of the offices; neat, clean, and well organized. I received excellent service, thanks again.”
D. Neuse 12/05

“Great Service – Again! Thanks!!!”
T. Conboy 12/05

“I appreciate the effort and extra inspection that allowed the existing door panel to be re-used. Thanks for keeping down the expense.”
G. Ricks 12/05

“Great work, Thank You.”
J. Sutter 11/05

“Like Father, Like Sons!!!”
F. Simmons 11/05

“A great place to have your car worked on. Everyone is friendly and courteous.”
M. Tosh 11/05

“Thanks for all your help, you went way beyond the call of duty”
D. Broschat 11/05

“Thank you, Thank You, Thank You, Thank You in Christ.”
J. Stovall 11/05

"The staff was wonderful! I have already recommended your services to all my friends and family. I will use you for all my future auto service needs"
S. Johnson 11/05

Thank you for the great service"
D. Wideman 11/05

"This was the second time they worked on my vehicle. Again they did an A+ job. I will always use them for my auto paint and body repairs"
P. Machen 10/05

"Excellent Job! Much appreciated"
R. Fontanella 10/05

"Thanks for the nice car wash"
M. Anderson 10/05

"Lug nuts were put on too tight! (I had a flat tire and the service tech had to almost stand on the 18" lug wrench to loosen. (check torque on air wrench)"
C. Sharpe 10/05
Our Response, We are not quite sure what happened, because we do not use an air impact to tighten lug nuts. We hand tighten them with a torque wrench so that we do not damage wheels and so that the wheels are properly torqued"

"Wonderful customer service! You all do a fantastic job and we will certainly tell others about you. Thank you for the great care of our car! I would absolutely recommend you to our family and friends"
J. Toner 10/05

"Thanks for all your help"
S. Williams 10/05

"The entire process from start to completion took less than 3 days - maybe 2 days, Thanks"
D. Johnson 10/05

"Thank you for all your help, especially John."
P Deck 10/05

"Very friendly, I didn't' feel like anything was trying to be added unnecessarily. I feel like I can trust the shop. I have had many bad experiences with other shops in the past."
M. Caughey 10/05

"Always feel "welcome" at your shop no matter how small the job. Being a female that is very important"
E. Craig 10/05

"You were all very helpful!"
R. Lane 10/05

"Appreciated very much the super service and excellent repair service"
D. Taylor 10/05

"Kenny is great to work with, he is helpful and polite"
J. Fiorino 10/05

"The mechanic did not correctly replace the battery cable to the truck. They tried to tell me over the phone that the battery cable was broken and I could not find where. I think they wanted to sell me a new battery cable."
H. Jones 10/05
Our response, When we removed his battery cable from the battery it was loose and bad, which was part of the no charging complaint, We recommended to replace the terminal with a unit that has a cable already attached and cost about $12 verse $3 for just a terminal. We do this because when you install a terminal only, the cable becomes to short, and allows corrosion to get into the cable causing problems down the road.

"We appreciate the excellent care and speedy turnaround. We were very satisfied with the quality of work. Thanks!!!
J. Scandrol

"Great service on short notice! Friendly & Professional"
L. Hood

"Great people & great service"
S. Gates

"Great Service! Friendly Staff."
D. Bishop

"Once again we want to recommend your business for your great service - it's great to know you are there - ready, willing, and able to help us when we need you! And of course we're most happy to recommend you to others!"
L. Thompson

"It was all the extra touches to my truck that impressed me about Auto Collision Works. My truck was cleaned inside and out and shined all over."
D. Grisham

"I've had work done twice and the repairs make the car look brand new and it is a 1996. They are the best."
C. Wilson

"Thanks for your help."
D. Linton

"Great Job as always."
D. Cofield

"I am very satisfied with your customer service."
J. Booth

"Your staff does beautiful bodywork - Too bad we didn't have "multiple vehicle discount" after the year we've had."
J. Bro

"I appreciate you fixing my car quickly."
H. Park

"This was the second time I got my car fixed here and I really appreciated that the service was just as great as the first time."
D. Herbert

"We look forward to calling on your business to maintain and if needed perform collision repairs. We have recommended you to all family and friends."
J. Tate

"I can not believe how quickly you got the work done. Someone asked me if you painted the whole car because it looked so good. The work was excellent and you all were very helpful and friendly. I will definitely recommend your shop. Thank you."
M. Niestroy

"I've already recommended your business to others for repairs other than body work. You also did an exceptional job on my daughters body work, and I am definitely using you for other jobs. Thanks for everyone's professional courtesy. Thanks John and David B."
D. Jupe

"Your prompt, courteous and professional service was greatly appreciated. Needless to say we will call upon your staff for any future needs. We will certainly recommend you highly to anyone in need of your services."
L. Thompson

"Great Job! On Time! The repair was completed when I was told! Super people to work with! Thanks!"
K. Hale

"It was a pleasure dealing with you, If I ever need repair work done again I will come see you. Thanks to all who did such a nice job."
L. Davidson

"Looks Great, work done on schedule, Thanks"
S. Hamadock

"Car Looks Good! Thanks for your work, will come back for additional alignment work and A/C work"
P. Welch

"Good Job"
T. DeKunder

"Excellent work!"
C. Faircloth

"Very Nice Staff"
S. Rodgers

"Great Job! Will Recommend."
R. Chapman

"Mark, please pass on my thanks to your entire team!"
D. Britton